Meet the Real-Time Vulnerability Detection Platform

EmpathIQ is the voice platform that delivers real-time Vulnerability Detection for regulated businesses.

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Fair treatment of vulnerable customers remains a key area of focus for the FCA

Watch the video to find out more...

Due to high demand, we only have limited spaces on our Beta.

  • 20
    places remaining
  • 4
    months remaining

Meet the EmpathIQ team

  • Muj
    Muj Choudhury
    CEO

    Muj Choudhury is a seasoned enterprise software exec with over two decades of enterprise software experience. Muj has helped to grow and sell two software start-ups – selling to Israeli telecom giant Comverse and enterprise giant, Oracle respectively. Muj’s passion remains in the transformational impact of technology and the global impact of his work.

  • Robbie
    Robbie rice
    CPO

    Robbie is an experienced entrepreneur and has over 10 years experience in SaaS software product management and UX design. Robbie heads up EmpathIQ’s Product Strategy, Product Management, Product Design, as well as NLP/AI Research, Development and Productisation.

  • Wooldridge2017 1
    Professor Michael Wooldridge
    Chief Science Officer

    Professor Wooldridge currently serves as Head of Computer Science at the University of Oxford, and a Senior Research Fellow at Hertford College. Professor Wooldridge not only offers decades of world-class academic experience to our Data Science teams, but also provides international exposure for our leading AI technologies. 

  • Tingting
    Professor Tingting Mu
    Lead Scientist

    Professor Tingting Mu is a Senior Lecturer in Machine Learning at the University of Manchester. In her role as Lead Scientist at EmpathIQ, Professor Mu oversees the development and application of VoiceIQ’s proprietary waveform technology.

  • Xia
    Dr Xia Cui
    Lead Scientist

    Dr Xia Cui, is a research associate at the University of Manchester and works full time at EmpathIQ, leading the development EmpathIQ’s Vulnerability Detection technology. Dr Cui works closely with Professor Mu and Dr Hanley, as well as the wider VoiceIQ engineering team.

  • Terry pic 2
    Dr Terry Hanley
    Lead Scientist

    Dr Terry Hanley is the Associate Director of Research (impact) for the School of Environment, Education and Development and a Reader in Counselling Psychology within the Manchester Institute of Education. Dr Hanley advises the Data Science team on the real world application and implications of EmpathIQ’s real-time Vulnerability Detection. 

  • Sam
    Sam Gillingham
    Marketing Manager

    Sam leads EmpathIQ’s Marketing and Operations and is focussed on cultivating EmpathIQ’s brand to be the recognised leader in the vulnerability detection space. 

    Sam is a University of Southampton graduate and an experienced online entrepreneur with a passion for creating AI-for-good software.

We are proud to partner with

In the UK alone, 53% of adults are classed as vulnerable

Protection for you and your most vulnerable customers

EmpathIQ is the only solution to provide real-time vulnerability detection in every customer call.

  • True Voice Intelligence

    During conversation, the majority of meaning is conveyed through how things are said. EmpathIQ uses proprietary waveform analysis combined with natural language processing to obtain a true understanding of voice, detecting the subtlest indicators of vulnerability. 

  • Multi-Model Approach

    With the breadth of definitions for vulnerability, EmpathIQ deploys a multi-model approach to vulnerability detection. This includes models for non-native language speaker, dementia, aphasia, right-hemisphere damage, age, mental health, emotion, sentiment and gender. 

  • Multi-Channel Monitoring

    Experience 100% vulnerability monitoring across all calls made through your voice channels including, deskphones, softphones, Microsoft Teams, Zoom, cellular calls and more.

  • Real-time Alerts

    Configure EmpathIQ to alert senior team members and compliance teams in real-time whenever suspected vulnerability is detected.

  • Compliance, automated

    Treat every vulnerable and potentially vulnerable customer in accordance with FCA regulation by detecting vulnerability and taking appropriate action before selling commences. 

  • Bring Your Own Voice Carrier

    Give the power of AI Vulnerability Detection to your existing phone system and voice channels. EmpathIQ seamlessly integrates into the leading voice vendors. No voice channels? EmpathIQ analyses text as well!

  • Historic Analysis

    Take EmpathIQ further with batch analysis of your entire calling history. Detect missed cases of potential vulnerability in historic conversations and take appropriate action. 

  • Next Best Actions

    Configure EmathIQ to guide agents through desired next steps once potential vulnerability is detected. Embed vulnerability surveys, manager alerts, call barging and much more. 

Ready to get started?

Sign Up to our Beta program and be one of the first to experience real-time vulnerability detection

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